Windows 11 Architect - Band 7

The role of Windows 11 Architect includes being responsible for designing, building, deploying, and maintaining the Windows 11 IT infrastructure using the latest technology ensuring all the IT systems that support businesses of any size function efficiently., The responsibilities of an Architect can traverse BAU (business as usual) but will mainly be project work and typically includes, but is not limited to

o Ownership of Windows 11 Image

o Improvements to system efficiency

o Support and maintenance of underlying Windows 11 infrastructure

o Assessing security of existing environment

o Producing technical documentation

o Dealing with technical migrations (e.g. Azure migration)

o Technical de-bugging

o Analysis of infrastructure and web applications

o Server administration

o Working with automation / DevOps tools

o Dealing with archiving and cleansing services

o Technical and administrative workloads

o Maintaining knowledge of current and future information security threats and challenges

o Managing the Infrastructure incident support queues activities on a day-to-day operational basis whilst project is in flight

o Working closely with other Operations teams and vendors to ensure there is a coordinated approach to infrastructure support

o Provide high quality, responsive and consistent resolutions to project related IT Incidents

o Overseeing and managing the Windows 11 go live support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved

o Providing periodic reporting and management information on infrastructure performance

o Work closely with various vendors, driving the resolution of incidents and fulfilment of requests, participating in regular service reviews

This role is an integral part of the Digital Workplace team to ensure success of the product feature delivery and readiness for adoption. We are looking for an individual who has a passion for improving the workspace experience for people whilst helping drive the vison, strategy and roadmap for Office 365