Vacancy details

In Team Digital, we're planning for a future where the technology solutions we co-create and design enable us to achieve our goal of protecting our greatest natural resource and allowing our customers, communities and the environment to thrive.

As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team, you'll help the business become an intelligent, connected organisation to deliver our digital transformation and turnaround.

We want to bring together a team of brilliant tech minds with game-changing ideas. We're looking for people who will help us re-imagine the way we work and the way we get things done:

+ A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.
+ Obsessed with data. Obsessed with excellence.
+ People who think and behave differently to the way we do. People who don't want to just be another cog in the machine.

As Director of Strategy and Performance, you will support the CIO in defining the function's strategy, and operating model and driving the digital transformation of the digital function.

The Director of Strategy and Performance is initially accountable for the design and operating effectiveness of our internal control framework, managing the build and development of our key internal capabilities.

This role is an integral part of the Digital leadership team, with a focus on leading rather than managing. They will drive the strategic direction and decision making ensuring the department is run efficiently delivering on its financial targets and performance commitments

What you'll be doing as Director of Strategy & Performance

+ Support the CIO in defining and delivering the 'Digital Transformation for Digital' strategy, associated operating model and roadmaps to improve key capabilities including risk management, licence management, supplier management and others.
+ Establishing 'Operational grip' across Digital including implementation of Financial and budget controls, Compliance, Risk and Audit management processes.
+ Driving the definition and implementation of the Digital control framework and overall governance and assurance processes.
+ Led the Digital Management Office Team including (Performance Optimisation, Capital Benefits planning and cost management).
+ Management of key stakeholder relationships with internal and external suppliers, including the Executive and Board.

Deliverables

+ Clearly articulated strategy and roadmap for the development of the Digital control functions and associated capabilities.
+ Plan for the resolution of all digital-related audit points.
+ Implementation of the Digital control framework.
+ Drive refinement and adoption of Standard Programme Delivery, controls, standards, and benefits tracking/KPI framework and tools.

+ Experience leading and managing teams in highly matrixed environments.
+ Ability to collaborate effectively across organisational boundaries, build relationships, and import and export talent and ideas to achieve goals.
+ Strong leadership skills in managing individuals and leading high-performing teams.
+ Experience successfully managing complex transformations including but not limited to human resources, finances, operations, or strategies.
+ Experience in appointing, leading and managing external/ partner relationships.
+ Proven track record in the design and implementation of business policies and procedures.
+ Operating model design, implementation and improvement.
+ Able to work in a complex environment/matrix organisation and be able to lead and influence the wider business ensuring there is buy-in to a shared customer vision to deliver transformational change, whilst staying within a central governance framework.

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an enriching experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

+ Competitive salary.
+ Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
+ Car Allowance.
+ Annual Bonus.
+ Private Family Medical Health Care.
+ Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
+ Personal Medical Assessments - Open to all once a year.
+ Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.