UC Engineer

The task at hand: The UC Engineer is responsible for installing and maintaining telecoms equipment and solutions on behalf of the Engineering Team at Onecom to the highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot be resolved remotely. The UC Engineer completes installation and upgrade projects throughout the UK.,

• Attend customer sites throughout the UK to carry out the following:



• Installation of UC systems and associated applications


• On-going maintenance and support of UC solutions



• Undertake site surveys, audits and system backups


• Provide telephone support and remote diagnostics to customers


• Use of supplier portals to raise and escalate customers' support queries through to completion


• Maintain and update all relevant installation and maintenance documentation and service support tickets


• Deal with any technical escalations that are passed over from a Service Desk Engineer and manage outstanding service issues through to prompt resolution


• Participate in a 24 hour call out rota
  
  You have the ability to achieve and maintain UC Engineering Accreditation at Professional level in the following technology areas:



• Voice Communications


• UC and Collaboration


• Contact Centre


• Cloud



• You have technical accreditation for Gamma Horizon (Vox) portfolio and 8x8 portfolio


• You can work on multiple projects at the same time


• You have experience in working with ISDN, SIP and diagnostic tools


• You demonstrate a positive "can-do" attitude


• You have a passionate for customer service


• You have working knowledge of networking technologies
  
  Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.


We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.

Equity, Diversity & Inclusion

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.

Notice to Recruitment Agencies

Onecom operates a direct sourcing model and does not accept speculative CVs

Onecom Perks and Benefits:
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You'll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy