Third Party Flying Training Consultant

Joining the Swansea Contact Centre as a 3PF Training Consultant, you will be responsible for the delivery of training on all 3rd party airlines via the Amadeus and Paxport platform. Your passion for learning and performance improvement, will inspire and transform the 3PF team. You will help to build capability, improve productivity and engagement of all agents by creating a culture of customer focus during the training period.You will work as part of a team to ensure a unified approach to training for all our colleagues and make recommendations for future improvements within the 3rd party flying team.

This role would be office based in the Swansea Contact Centre, but hybrid, working at home is possible as long as the environment meets our set up criteria. There would be a need for some UK travel to our Luton office throughout the year with some need to travel overseas, dependant on business needs. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.

We're a company that's moving at a fast pace so grab your passport and join us on this journey, the world of TUI awaits.

ABOUT THE JOB

• Delivery of training including Amadeus and Paxport (along with other systems)


• Engaging colleagues either in the classroom or remotely, to do their best for the customer and TUI.


• Identify knowledge gaps and devise a training plan for rolling 6 months.


• Analyse calls to drive change and improvement.


• Maintaining training material, keeping up to date with carrier and process changes


• Confident in all aspects of Ticketing and fare rules


• Be the expert in airline policies keeping the team informed on relevant changes.


• Builds relationships across Contact Centre Teams and Luton to gain insight, understanding & identify opportunities, and improvements.


• Deliver aviation monthly meetings. Focusing on continuous improvement, monitor completion, evaluate training outcomes, making recommendations, and implementing changes to deliver improvements.


• Research and recommend tools that could enhance performance.


• Work closely with our Holiday Change team, to minimise loss of company money when cancellations or changes occur with airlines


• Be flexible and willing at all times to assist colleagues throughout the department when required, We use cookies and other technologies that are necessary for services and functions on our website.


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• Experience in training of scheduled airline systems and processes including Amadeus and Paxport (along with other systems)


• Inspirational coaching style which inspires learners to perform at their best regardless of where training takes place, face to face or remotely.


• Excellent communication skills and high level attention to detail


• Proactive attitude and approach


• Strong influencing skills with collaborative working both internally and externally


• An organised individual who takes pride in their work and responsibility of their own development


• Ability to use initiative to proactively spot and resolve potential problems.


HOME WORKING REQUIREMENTS


• You will have a suitable space that allows you to work comfortably and away from general 'home' activities


• You will be required to have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps
  
  Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'


• Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career


• Private medical Insurance, single cover with option to add dependants


• Excellent rates with foreign exchange and discounts with retailers


• Discovery day - time to spend working at a local charity or community


• Pension scheme and life assurance


We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That's why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.