Systems Support Analyst

Provide Business Support for a designated set of Network Rail applications.

• Data integrity and accuracy for the designated business support area.


• Collaborate with Route Services and Business stakeholders to derive the resolution of systems issues.


• Provide Subject matter expertise for the functionality, data and underlying business process for a designated set of applications.


• Collaborate with Route Services and business stakeholders to introduce minor enhancements, improvements, and fixes within designated business support area.


• Prepare, plan and deliver training in functionality and underlying business process for designated set of Network Rail applications.


• Manage requests through the Network Rail call management system, completion of the requests, and where possible, within agreed service levels. Participate in problem resolution with Route Services and Business Stakeholders.


• Engage appropriate Route Services stakeholders where issues and risks require escalation.


• Where required, develop test scripts and participate in User Acceptance Testing for designated business support area.


• Engage with Route Services and business stakeholders to review service levels against service performance and agree service improvements.


• Continuously review support process identifying improvements and working with relevant Route Services resource to deliver their implementation.


• Undertake the role in a way that is consistent with, and reinforces, Network Rail's values and behaviours.
  
  Essential


• Educated to degree standard or be able to demonstrate equivalent experience


• Knowledge of the railway industry and its regulatory framework


• Significant experience in business support covering a set of Network Rail applications


• Experience of ITIL processes


• Excellent analytical, organisational and team work skills, with a proven record of providing business support across a number of Network Rail applications.


• Experience of continuous business support process improvement, both in terms of making recommendations and contributing to process improvement implementation.


• Strong knowledge of functionality and underlying business process for a set of Network rail applications.


• Proven ability to manage stakeholder relationships in a customer focused way.


Desirable

• Good understanding of the IT system relationships within Network Rail


• Technical knowledge of a specified application/group of applications


• Exposure to project management concepts and practices


• Experience of training in IT systems


We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

Network Rail

Milton Keynes, England

Job Introduction

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.

Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!, At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

We're an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel for you and your family (subject to terms and conditions)

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority.