Service Desk Analyst
FRESH PERSPECTIVE RESOURCING LTD
Service Desk Analyst
£29500
FRESH PERSPECTIVE RESOURCING LTD, Kilsby, Northamptonshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: c18e52477d104337b92f2fdbd10b7855
Full Job Description
Are you an experienced Service Desk Analyst looking for your next challenge?
Do you have a knack for swiftly resolving IT challenges and delivering top-notch support?
Armed with a passion for troubleshooting & a commitment to providing seamless user experiences?
Then do we have the Service Desk Analyst role for you!
Tackling technology roadblocks with a huge amount of enthusiasm and credibility…
Especially if you love a bit of banter and having a laugh at work!
Read on to find out more…
As a Service Desk Analyst your responsibilities will include:
- Ensuring all assignments are responded to and resolved within defined SLAs
- Taking ownership of user incidents, tracking and following up through to completion
- Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online
- Assisting with Active Directory and Azure Active Directory queries
- Providing excellent customer service to the business, in-person and via phone & email
- Supporting Intune endpoint user and device management
Experience working on an IT Service Desk environment is preferred - Ideally have at least 2 years' experience with technical troubleshooting
- Full UK Driving Licence & own transport to travel between company sites
- Excellent verbal & written communication skills along with amazing customer service skills
- Experience of working within a manufacturing environment would be beneficial
- Highly engaged with a willingness to learn with a positive and professional manner
In return, the successful Service Desk Analyst will receive a salary of £24,500 - £29,500 per annum, plus excellent company benefits and perks including