Serious Incident and Complaints Investigator | Kent and Medway NHS and Social Care Partnership Trust

An exciting opportunity has arisen for a dynamic, highly motivated, organized, and experienced Serious Incident and Complaints Investigator to join the Central Investigation Team on a one-year fixed-term contract or as a secondment with your existing manager's approval.

This advert is open to clinical and non-clinical staff with relevant skills and experience.

Do you have experience in patient safety? Would you like to support the Trust in delivering the new Patient Safety Incident Response Framework?

This role requires the successful candidate to review sensitive and sometimes complex cases where things have gone wrong, but also to look for positive learning. Experience in undertaking Root Cause Analysis investigations is essential.

The team is passionate about making change, and this role will ensure a positive, fair, and system-based learning approach to support improvement.

The role is pivotal to involving patients, families, and carers as well as clinical teams to help prevent future errors.

Changes to Patient Safety: NHS England is introducing a new patient safety framework - Patient Safety Incident Review Framework (PSIRF) - which will introduce changes to current safety review requirements. This role and job title will therefore be subject to change in line with the requirements of the new Framework.

To ensure high quality investigations and learning responses, including trend and themes analysis are completed within expected timeframes. To enable the identification and embedding of learning from serious incidents and complaints across all Directorates.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

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