Security Team Leader

The position of Security Team Leader ensures the customers, managers and employees are in compliance with site rules and relevant regulations outlined by regulatory agencies, that company policies and procedures are being followed, and that behaviour in the organisation meets the customer and company's standards of operational delivery.

To work with the customer and operational management team to develop effective training and operational plans to efficiently implement the agreed strategies to deliver continual improvement in operational performance across the contract in line with overall strategy.

It is essential that all personnel fully demonstrate commitment to Mitie Values and the CSE purpose of Security, Safety, Quality, Delivery, Cost and People.

Main Duties

• Act as first line representative of the Security Management Team to deliver a complete professional and compliant operation.


• Deliver and monitor effective site-specific training in order that all Security personnel can be successfully SQEP assessed by the customer,


• Monitor the standards of compliance and behaviours of the Security Personnel against protocols, identifying performance standards, both good and bad.


• Complete audits, ensuring CSE standards are met, effective documentation and reporting is achieved, and training requirements are highlighted.


• The role will include utilising the scheduling platform to assist with covering gaps, managing last minute absences and covering holidays.


• To ensure LLWR external and internal policies are followed, and the Security Team has a full knowledge of these policies.


• Respond to security breaches, incidents and emergencies, conducting effective investigations, taking any necessary corrective action, and following agreed reporting lines.


• To ensure the appearance and the functionality of the Security Teams are at a high standard, and that they have the necessary equipment in order to create a professional environment and an efficient and compliant service.


• To lead, motivate, support and coach colleagues by setting the right personal example in the way duties are performed.


• Assist with the development of colleagues by providing coaching and mentoring where appropriate.


• Conduct and apply the disciplinary procedure where appropriate, maintaining stable and positive industrial relations.


• To plan and anticipate tactical shortfalls in staff resourcing and take proactive and correct action.


• Monitor labour turnover, absenteeism and performance standards to ensure that retention is greater than 75%.
  
  Experience of supporting improvement through training.


• Previous experience in the security industry.


• Developed and demonstrable understanding and experience of workplace training.


• IOSH Managing Safely (or ability to obtain qualification).


• being proactive with onsite documentation, risk assessments, work instructions, training packs etc.


• SIA Licence required.


• SC Clearance required (or ability to obtain qualification).


• Full UK Driving Licence is required.


Skills

• Excellent communication - internal/external.


• Management through influence.


• Able to effectively lead and motivate a team in the delivery of results.


• Emphatic communicator, able to see things from the other persons point of view.


Personality

• Self-motivated, positive, reliable, tolerant and committed.


• Credible, and comfortable in dealing with conflict.


Team Player

• Able to get on with others and be a team player.


• Commercial Awareness.


• Flexibility in being able to cover Team Leader and security operative roles.


Working within the Mitie values and behaviours

People - Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy - We do what we say we will:

• We treat all colleagues with respect.


• We challenge people when they don't do the right thing.


• We welcome advice from anyone that might improve what we do.


• We are open and honest.


• We think safety and always follow rules for safe working.


Helpful - We go out of our way to make a difference:

• We work with each other to achieve the best for clients and for Mitie.


• We share information to help colleagues succeed.


• We build great relationships.


• Our first response to requests will always be positive.


• We look out for each other, never walking by unsafe actions or situations.


Inspiring - We help others to be the best they can be:

• We support and encourage each other to develop


• We lead by example


• We set clear expectations


• We listen to and learn from others


• We learn from mistakes and incidents to prevent recurrence


Passion - Take our people, add their passion, and you get something special.

Spirited - We give it everything we've got.

• We do good things for each other, the environment and the community.


• We appreciate diversity and encourage it.


• We demonstrate team spirit.


• We are committed to doing things better and setting new standards in all that we do.


• We take pride in what we do and have fun doing it.


• We celebrate success and say thank you.


Fresh thinking - We want our people to find inspiration from skill development and career progression and enjoy respect and recognition for a job well done.

Pioneering - We do things that excite and amaze.

• We bring new ideas to the way we do things.


• We are willing to try new things.


• We encourage and support innovation.


• We consider things from other peoples' points of view.


• We embrace new thinking and technologies.


• We build health & safety into everything we do.


Security, Health and Safety responsibilities

• Always follow Group and company policies and procedures.


• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to security, health, safety or the environment.


• Use all operational equipment and personal PPE in accordance with required training.


• Report any issues or training needs.