Sales and Membership Engagement Specialist

As an Office-Based Sales and Membership Engagement Specialist, you will play a crucial role in driving sales growth and enhancing customer satisfaction within the swimwear industry. Your responsibilities will encompass managing existing swim club accounts, developing new business opportunities, and providing exceptional customer service as needed supporting and covering customer service when necessary. Our office environment fosters strong team bonds and effective communication to support your success in this role.,

• New Business Development:


• Identify and target new swim clubs, triathlon clubs, and open water clubs to expand our customer base.


• Drive sales through innovative strategies and explore new avenues for business growth.


• Cultivate relationships improving business image.


• Provide full support to the customer service department as part of the team, assisting with general tasks as needed to ensure exceptional service delivery.


Account Management:

• Maintain and strengthen relationships with existing customers, ensuring high levels of satisfaction and retention.


• Introduce new product ranges and promotional initiatives to existing clients to drive upselling opportunities.


• Provide personalized support and communication to address customer needs effectively.


Membership Engagement:

• Collaborate with club members to understand their requirements and provide tailored solutions to meet their needs.


• Assist with customer service inquiries and issue resolution to ensure a seamless customer experience.
  
  Experience or knowledge of the following would be an advantage but not essential:


• Demonstrated experience in sales development, preferably within the sports or retail industry.


• Exceptional customer service skills with a proven track record of building and maintaining strong relationships., Excellent communication skills, both verbal and written, to effectively engage with customers and colleagues.


• Self-motivated with a positive attitude and the ability to work effectively within an office-based team environment.


• Detail-oriented with excellent time management skills to prioritize tasks effectively.


• Proficiency in Microsoft Office
  
  ProSwimwear Ltd is world's leading online retailer of competitive swimwear, offering a diverse range of products for training and racing across all levels, along with essential swimming accessories. We are a professional swimwear specialist selling to entry level swimmers all the way up to Olympic level athletes. We prioritize being in the office to build strong team bonds and ensure effective communication. Please note that we do not currently offer hybrid or remote working options., Join our dynamic team and contribute to our journey towards continued success and expansion in the competitive swimwear market. To apply, please submit your CV and join us in shaping the future of ProSwimwear Ltd!
  
  28 days holiday including statutory, with additional days accrued based on years of service.


• Complimentary tea, coffee, and juice provided in the office.


• Staff discount scheme on our full range of products.


• Christmas bonus based on tenure with the company.


• Wednesday's are takeaway days! Enjoy a weekly lunch paid for by the company.


• Free on-site parking