Resident Liaison Officer

The Council is recruiting for a Resident Liaison Officer. The post is fixed-term for 12 months to cover for maternity leave.

This is an exciting opportunity to be part of a new team focused on delivering excellent customer services within the Repairs and Investment section of Landlord Services.

The role involves facilitating the in-house and contracted delivery of repairs and planned works in tenants' homes. You will use your exceptional communication skills to proactively prevent, investigate, manage and resolve issues and complaints raised by residents and provide tailored support to those requiring, expecting, receiving or affected by works.

We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood., Our ideal candidate will have excellent organisational skills, be computer literate, work well within a team of like-minded individuals, and be able to manage challenging situations and complex caseloads effectively.
If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
You should have GCSEs or equivalent in Maths and English and a driving licence and access to a vehicle to travel throughout the Borough is required.
A Disclosure and Barring Service will be undertaken for this post.

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

• Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service) inclusive of bank holidays


• Most services are closed over Christmas


• Opportunities for professional development linked to many roles


• Access to the Local Government Pension Scheme


• Free parking


We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs