Quality Assurance Assessor

We are looking to expand our Quality Assurance Team in our Leicester office, due to continued success & growth we have created an exciting opportunity for experienced Quality Assurance Assessor's, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.
Quality Assurance Assessor's ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.
Experience is desirable, but for the right person with a 'can do attitude' we are willing to develop and nurture existing attributes.
Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.,

• Monitor calls between other departments and our customers to ensure Quality Assurance and uphold the highest of standards.


• Build strong relationships with other teams across the business.


• Monitor and assess live chat and email communications with customers.


• Proactively provide Quality Assurance coaching and feedback.


• To develop and maintain a good understanding of the systems and processes.


• To monitor, action and escalate any issue as appropriate to ensure all standards are maintained.


• To keep accurate records containing all relevant compliance information.


• Liaise with other departments and management to assist in the development and maintenance of internal compliance.


• Proactively recognise opportunities to improve processes.


• Assist in the delivery of Contact Centre Training.


• Assist in developing the Contact Training Plan., 24 days annual leave + bank holidays


• Holiday buy - up to 5 additional days


• Day off on your birthday


• Employee Assistance Programme


• Annual salary review


• Learning and development opportunities


• Enhanced paternity, maternity and adoption policies


• Yü made a difference Awards


• Travel Loan Scheme


• 3 days additional annual leave if you get married/civil partnership etc.


• Appointment allowance


• Long service recognition


• Refer a friend payment


• Company sick pay (subject to length of service)


• New modern facilities


• Death in service and critical illness cover


• Plus, many more
  
  Analytical - naturally curious, immaculate attention to detail.


• Time Management - you are able to manage your time in an impeccable manner.


• Sharp - Effective decision-making skills to manage a changing workload.


• Experienced - Previous experience in the Energy Industry would be desirable but not essential.


• Practiced - 3 Years Compliance experience desirable but not essential.


• Great communicator - you have first-rate communication and interpersonal skills.


• Ambitious - you don't just want another job; you want a career opportunity and a chance to work on your personal development.


• Motivated - you have a "can do" attitude and love to see success.


• Team player - you enjoy working closely with a team to help them develop.


• Flexible - you're a strong team player who can adapt as the role and business develops.
  
  Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.