Project Worker

Do you want a role where no two days are the same and you will be making a real impact to the lives of our customers?

Are you passionate about supporting people?

Can you work under pressure and manage challenging situations?

We are seeking a flexible, resilient, empathetic and experienced Project Worker to join our team in Bury St Edmunds at our exciting new flagship service, run by Sanctuary Supported Living in conjunction with West Suffolk Council to provide next step accommodation for rough sleepers.

We support 11 customers who are 18+ and experiencing, or at risk of, homelessness. We are looking for supportive and positive people to empower our customers. You may be faced with challenging situations daily so you will need to be confident in managing these.

This is an amazing opportunity to work in a positive environment with a dedicated team who value the individuals they support and make a difference in people's lives every day.

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

The role of Project Worker will include:

• Supporting our customers to maximise their independence and move forward with their lives


• Assisting with assessing customers' needs by writing and updating client notes


• Being a first point of call to receive and direct all customer and resident queries


• Developing good relationships with customers, helping them develop life skills


• Working with external agencies such as mental health and drug and alcohol professionals to support customers in accessing specialised support services


• Handling occasional emergency/challenging situations


• Going above and beyond to ensure an excellent service is provided to our customers


• Some health and safety responsibilities e.g. fire safety checks, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


• Experience of working with vulnerable adults, people with mental health needs or substance misuse


• Prior knowledge of support planning, key working, risk assessment and safeguarding


• Previous experience working under challenging circumstances


• NVQ3 in Health and Social Care, or willing to work towards is essential


• Good communication skills


• Ability to use IT systems confidently
  
  We're united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.


No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We've also been awarded Investors in People Gold status for the second time - because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We're committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we'll support you to be your best self. We'll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata


• A pension scheme with employer contributions


• A variety of online discounts and rewards from major retailers


• Health and well-being plans


• Life assurance


• Family friendly arrangements, including opportunities for flexible working


• Tax efficient savings through our Cycle to Work scheme


• A wide range of learning and development opportunities