Patient Services - Medical Receptionist

The role will require you to provide a competent and professional, quality service to our patients liaising between the GPs, other clinical staff and non-clinical staff to support the smooth running of the surgery on a daily basis.

You will be responsible for undertaking a wide range of busy reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

This role requires working in an busy, changeable, challenging and fast paced environment, so the ability to remain calm under pressure and adapt to new ways of working is absolutely essential!, The post holder must have a positive approach to work, enjoy working as part of a team and understand and demonstrate excellent customer care and communication skills.

Experience in General Practice is not essential - our patient services team have a wide variety of backgrounds and skills, and we are always looking to add to this. As an accredited training practice, we have a comprehensive induction programme with ongoing training and support. There is always opportunity to progress and learn new skills.

We can offer an excellent working environment in the newly converted Farnborough Centre for Health. We have around 20,000 patients and a large clinical team who are supported by our fantastic Patient Services Team. Although the largest practice in Farnborough, we are a friendly team and work hard to maintain our family atmosphere with a strong ethos of teamwork and mutual support.

£11.45 an hour Starting pay £11.45ph, rising to £12.01 after probation