Outbound Call Centre Agent
Insure My Life
Outbound Call Centre Agent
£41600
Insure My Life, Brynamman, Sir Gaerfyrddin - Carmarthenshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 1 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a80abe0bc7694e88a80e0290e9d5415d
Full Job Description
1. Outbound Lead Generation:
- Utilize our automated dialing system to efficiently reach out to a targeted audience.
- Proactively engage in outbound calls to connect with potential customers.
- Demonstrate a proactive approach in initiating conversations and building initial interest.
- Proficiently handle client objections with the aim of influencing a positive change in their mindset
- Effectively communicate product features and benefits to capture customer attention.
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- Referral programme, · Competitive salary with performance-based incentives.
2. Lead Qualification:
· Engage with leads to understand their insurance needs and determine eligibility.
· Gather accurate information for further evaluation by the sales team.
3. Database Management:
· Maintain accurate and up-to-date records of lead interactions on calls with use of our CRM.
· Ensure data integrity by regularly updating customer profiles.
4. Team Collaboration:
· Work closely with the sales team to transfer qualified leads promptly.
· Collaborate with team members to optimize lead generation strategies.
5. Performance Metrics:
· Ability to achieve and surpass the daily, weekly, and monthly lead generation goals established for position operations.
· Proven experience in outbound call center roles preferred, however on boarding training will be provided for the role.
· Excellent verbal communication skills and a compelling phone presence.
· Familiarity with call Centre systems and lead management processes preferred
· Goal-oriented with a focus on achieving and surpassing targets.
· Knowledge of life insurance products essential and industry trends is advantageous.
Education and Experience:
· Previous experience in lead generation, telemarketing or sales, within an insurance call center setting is preferred however not essential
Pulled from the full job description
· Holiday allowance
· Opportunities for career advancement within the organization