New Homes Aftercare Officer

We are pleased to share an opportunity to join Flagship Group's Development Team, as a New Homes Aftercare Officer. The role is a 6 Month Fixed Term Contract, working 37 hours per week: Monday to Friday.

This role is working from one of our offices in either Norwich, Bury St. Edmunds or East Dereham. The role comes with Agile Working.

In this job role as a New Homes Aftercare Officer, you will undertake all aspects of the aftercare process from the point of handover from the delivery team to the end of the defect liability period. Ensuring all defects are identified and completed to meet our obligations.

You will represent Flagship Homes over the telephone, in written communication and in person, ensuring you always deliver an outstanding customer experience. Analysing data to ensure defects are responded to within required timescales and effectively communicating updates with our customers and external developers, responding to all enquiries received from customers, internal teams and external contractors. You'll listen to customers, provide information and support them to achieve a timely resolution to their enquiries. You'll act upon their feedback and suggest improvements to our services.

You'll understand that your role and the service you deliver are key to enhancing the Flagship Homes brand and providing outstanding customer service., Ø Opportunities for development (including apprenticeships, our Academy, and various training options).

Ø Health and well-being programs and initiatives.

Ø Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

Ø A Leadership Team that inspires, develops, and supports you.

Applications are welcomed for the role of New Homes Aftercare Officer from those with customer service skills and with a commitment to putting the customer at the heart of everything you do. You must have a minimum of three years' experience working in a customer-facing environment, preferably in the housebuilding industry.

You'll be competent in the use of Microsoft packages, highly organised, with excellent communication skills and a keen eye for detail. Comfortable taking the initiative and delivering a customer-first service, you can work within a team but also on your own initiative.

Educated to GCSE level or equivalent, a recognised customer service qualification is desirable.

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

Coppice House, 5 Greenwood Court, Bury St. Edmunds, Bury St. Edmunds IP32
Hybrid work
£29,000 - £31,426 a year - Full-time, Fixed term contract, Pulled from the full job description

• Additional leave


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Health & wellbeing programme


• Life insurance, In return for your hard work, we offer a competitive salary of £29,000.00 - £31,426.00 per annum and a benefits package that includes:


Ø 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

Ø Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø An agile working environment to achieve a healthy work/life balance., Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: £29,000.00-£31,426.00 per year

Benefits:

• Additional leave


• Company events


• Company pension


• Cycle to work scheme


• Health & wellbeing programme


• Life insurance


• Referral programme


• Sick pay


• Store discount


Schedule:

• Monday to Friday