Multilingual Technical Customer Support Representative

The Multilingual Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support in English and French to a customer base supporting Promethean bespoke software and hardware.,

• Problem solve with the customers in English and French to bring about a speedy resolution to their enquiries


• Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction


• Maintain detailed history on the Call Management System of all issues reported to customer support


• Achieve agreed targets (KPIs) and deliver excellent customer service


• Decide how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution


• Develop allocated projects designed to raise efficiency within the department, and overall customer satisfaction
  
  Strong literacy in English & German and French


• Able to commute to Blackburn office


• Minimum two-year helpdesk experience


• A good working knowledge of computer configurations and operating systems


• Excellent time management and organizational skills


• Excellent communication skills


• Excellent customer care skills


• Previous knowledge of project work
  
  Base Range: £26,500 - £27,900 + Bonus Eligible

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.