Local Driving Test Manager

Do you go above and beyond to ensure you give the best service?
Are you someone who is a strong advocate for change?
Can you use effective leadership skills to lead a team to drive forward service improvements?
We have the perfect opportunity for you to join our diverse and evolving team!, You will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 16 members of staff across a number of test centre locations.
Alongside this you will ensure that a consistent high standard of customer service across the sector including professional and courteous customer contact.
Responsibilities include, but are not limited to;
+ Set clear performance expectations, monitor delivery, and provide feedback to ensure achievement of desired outcomes.
+ Monitor and manage performance of examiners to ensure correct assessment, control and conduct of tests, using appropriate metrics, monitoring tools, management information and processes.
+ Ensure that the Performance Management System is implemented uniformly and effectively and fairly.
+ Guide and influence the behaviour of examiners to support organisational and individuals’ development goals.
+ Work collaboratively with other areas of the business to deliver desired outcomes.
For more information about the role and responsibilities please see the attached Candidate Pack.
Additional Information
There will be some instances where you will be required to drive on DVSA business within the UK, with occasional overnight stays, however you will be notified in advance.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week, over 5 working days.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Person specification
We are looking for an energetic, motivated, and proactive leader, who can support their team to progress and develop in their careers as well as your own. You will have a proven track record of providing high quality service and you love to go the extra mile to ensure you give the best service to your customers. You will lead from the front and will inspire your team to provide a first-class service.
You will have strong interpersonal skills, being able to adapt your communication style to suit your audience ensuring that your message is clear and understood by others.
We will look to you to thrive in a fast-paced environment, eager to take on new challenges and enjoy finding resolutions to issues. You will be an advocate for change, promoting and driving a culture of continuous improvement within your team.
If you do not already hold the following, you must be willing to work towards the following once in post:
Authorised by the Secretary of State to conduct the official Category B Driving Test (Examiner Warrant Card – Driving Examiner NVQ level 3).
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ Make roads safer.
+ Improve services for our customers.
+ Make road transport greener and healthier.
+ Harness the potential of technology and data.
+ Grow and level up the economy.
We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.
We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website., We'll assess you against these behaviours during the selection process:
+ Leadership
+ Changing and Improving
+ Making Effective Decisions
+ Managing a Quality Service, + Experience of working as part of, and leading a dispersed operational team and an understanding of the impact this can have on the team.
+ Data analysis skills: able to interpret data and information to make sound decisions.
+ Experience of making operational decisions.
Your personal statement will be limited to a maximum of 750 words.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ An interview.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., + UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

You must have held full Category B UK or EU licence continuously for the last 3 years and must have no more than 3 penalty points.
Aged 23 or over (a requirement of the 3rd EU Driving Licence Directive - Directive 006/126).
For applicants with an EU licence, please note that if you are successful in the recruitment process and offered a post, there is a requirement to exchange your licence for a GB equivalent before attending the new entrant training course., Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

+ An environment with flexible working options where we encourage a great work-life balance.
+ Exceptional pension with an employer contribution of an average of 27%.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and well-being.
+ Cycle to work scheme and Gym membership offers.