Lead Business Services Assistant

We have an exciting opportunity for a Lead Business Services Assistant to join our Bristol team. If you have experience working in a corporate environment where you/your team are the first point of contact for internal and external clients and are looking for the next step in your career, we'd love to hear from you!
This is a great opportunity to support the core business in delivering premier legal services in one of the UK's fastest growing law firms. Leading a small but mighty team of Business Services Assistants for whom customer excellence is key, you will support the Office Manager in providing an efficient, flexible, and effective front and back-office support service to both internal and external clients.
As the Lead Business Services Assistant your days will be very varied. You will use a variety of skills to provide excellent service within the daily operations of the firm, from supporting your team with business admin and inhouse events and conferences, to liaising with contractors and meeting with external clients - all whilst being the first point of contact for internal and external visitors. You will be part of a busy, friendly team in a fast-paced environment where customer excellence is always key. You will work on a rota system (36.35 hours) between the hours of 08:00 18.00 Monday to Friday with occasional extended hours of work to always ensure a seamless customer delivery service.
What you'll do

Line management of the Business Services team providing support and guidance through hands on training and regular 1-1s
Be accountable for overseeing the day-to-day Business Services operation ensuring that the following core business support tasks are completed:
Processing of incoming/outgoing mail, photocopying and scanning
Efficient workflow management
Document production binding, laminating, paginating
Stock control for stationery and IT consumables, and staff kitchen consumables
Handling of cheques and monies on behalf of Lawyers
Maintain in/external office appearance through basic office maintenance
Assist with office/desk moves for staff
Log maintenance requests and liaise with Engineers and Contractors
Ensure workplace remains compliant with health, safety, and environmental standards
Reception and events cover as required
Maintain a smooth and efficient service by following team procedures and policies
Coordinate rotas and drive the KPIs forward
Ensure exceptional levels of service so that any issues are dealt with appropriately or escalated if needed
Take accountability for the internal communal staff areas ensuring they are always maintained
Ensure a hands-on and proactive approach

Experience working in business facing/admin capacity in a professional environment
Ability to manage a small business services team
Outwards presentation of a professional and positive 'can do' attitude and image, exhibiting passion and pride in your work
Excellent interpersonal and written/verbal communication skills
Excellent listening skills and the ability to interpret these for clients
Excellent organisation skills, with the ability to prioritise and problem solve
The ability to deal with a variety of tasks remaining calm when under pressure
Excellent IT literacy and experience MS Office
Knowledge of Health and Safety legislation and practices

If you are looking for a forward-thinking firm with the ambition to succeed, this just might be the perfect opportunity for you!
Pre-employment screening
Successful applicants will be required to complete a pre-employment screening process which includes a financial integrity check and a DBS check. If you wish to discuss any issues or questions in connection with this, please do speak in confidence with a member of the Talent Acquisition Team at recruitment.team@footanstey.com
Eligibility to work in the UK
Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must be able to prove their right to work in the UK, which may include meeting the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying and keep up to date with any legal developments.

In return for your efforts, you can expect considerable scope for personal as well as professional development. We encourage people to engage with our popular and well supported coaching and mentoring programmes, which connect you to people right across the firm and at every level. We create space for mental and physical wellbeing with our weekly Lifestyle Hour, 28 days annual leave, a day off for your birthday, and a sabbatical you can take every 5 years. You can also buy holiday and manage your benefits flexibly using our sophisticated portal to configure your total reward offer according to what you value most. As part of this, you can make ongoing or one-off donations to our charitable foundation and access our CSR programme where you can engage with community-based initiatives (as a team, or individually) twice a year, to give something back where you feel it matters. Take a look here to find out more about Our benefits | Foot Anstey.
Why Foot Anstey?
As one of the UK's fastest growing law firms, Foot Anstey believes in helping our clients and people achieve their ambitions, unlocking new and exciting opportunities. Our team of business and legal advisors are motivated by understanding clients' goals and collaborating with them and other advisers to deliver solutions. By becoming our clients most trusted advisor, we are enabling them to achieve their ambitions. How we do it is just as important as what we do. Our values define the way we act with our clients and one another every day, and because of these we think our culture and environment sets us apart.
Over our history we've grown from a high-street firm to a significant regional and national player working with leading brands and individuals predominantly across six key sectors: Private Equity, Retail & Consumer, Energy & Infrastructure, Islamic Finance, Developers and Private Wealth. Our strategy of gaining market share through meeting clients' needs, investing in and developing high quality talent and using technology and innovation to enhance our services has led to significant growth. We now operate from seven locations with offices in Truro, Plymouth, Exeter, Taunton, Bristol, Southampton, and London.
Our people are central to our success, in every part of the business. We actively support our employees to achieve their aspirations through offering meaningful careers with balanced rewards, which have been carefully designed to focus on personal wellbeing. We offer continual opportunities for support and professional development through our Talent Development programme and Digital Skills Academy, and believe in empowering each other to achieve and strive to create a progressive and inclusive working environment. Being forward-thinking, we are open to discussing flexible working patterns for all of our vacancies, with over 40% of our existing employees having a permanent flexible working pattern. In addition, our impressive suite of flexible benefits will enable you to prioritise what matters most to you.
Creating a diverse and inclusive workplace is integral to delivering our strategy, and we were delighted to be awarded the National Equality Standard for a second time in 2021. We consider this to be right at the heart of our priorities and goes way beyond our policies its something we consider across everything we do, from the make-up of our client teams, encouraging staff to reach their potential, through to our leadership. We aim to support our clients and our people to achieve their goals, regardless of background, gender, race, beliefs, sexuality or other non-work related factors. We champion aspiration and encourage it in everyone that works with us. As such we actively encourage applications from all suitably qualified people, regardless of any characteristics protected by law. If you apply for this role you may be encouraged to answer our diversity and social mobility monitoring questions, so please be reassured that any answers you provide will
remain entirely anonymous and confidential and will in no way impact your application.
Foot Anstey. Powering Your Ambition.