Key Accounts Team Leader

What will a day in the life of a Key Accounts Team Leader involve?

• Ensuring effective service delivery by optimising the productivity and efficiency of the Key Accounts team.


• Managing a team of Key Accounts Executives who are focussed on providing outstanding customer care and post sales service.


• Motivating, mentoring and coaching direct reports to achieve key performance indicators.


• Conducting quality monitoring activities and producing accurate and insightful management reporting.


• Collaborating with internal and external teams; reviewing customer feedback with Key Account Managers and providing regular updates to the Sales Management team.
  
  Are you a highly motivated people manager with a solutions-driven mindset? If so, you could play a key role in ensuring service excellence for Red Cross Training Team's contact centre. For over 30 years, first aid at work courses have been delivered by the Red Cross with an enviable reputation for quality and excellence. You will provide managed customer service to Key Account clients to ensure continued success within the team., Previous experience of managing a team in a target driven or contact centre environment. You will have a track record of achieving and exceeding targets.


• An understanding of the importance of delivering a great customer experience ; you can inspire others to exceed customer expectations.


• Well-developed coaching and mentoring skills, an appreciation of different learning styles and the ability to match these to appropriate delivery techniques.


• Excellent organisational skills with an ability for prioritising your own & other people's workload against competing deadlines.


• An ability to interpret and manipulate data and use this as a basis for producing high quality management reporting.


• A sound working knowledge of Microsoft 365 and means of learning how to use new software and databases.
  
  Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.

Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing support.
Team Working: Support our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.