IS Service desk engineers

This is a fantastic opportunity to work within the IS Operations team as an IS Service Desk Engineer working in a continually changing and fast-paced environment. You will be dealing with a broad variety of technical issues and interfacing directly to customers.

As an IS Service Desk Engineer you will be the first line of contact for GMC staff (over 1700 based in several offices in the UK) and external parties for IT issues. You will also be dealing with a plethora of suppliers.

Our IS service desk engineers work across a range of responsibilities, including:

• Working closely with all the IS department in all levels of technical support and engineering.


• Ensuring the best possible customer experience for internal and external customers


• Articulating solutions clearly and confidently to end users


• Having a high degree of technical knowledge across a broad range of technologies and products.


• Providing a high level of remote and onsite IT technical liaison, end user support and network administration to our customers.


• Responsibility for the full lifecycle of incidents and requests within SLA.


You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.

Working pattern

This is a hybrid role between home working and office working, you'll work approximately 3 days a week in the office, or more if you prefer. We may ask you to attend the office on additional days where necessary, for example team meetings.

Hours of the team: The role is full time (37.5 hours Monday to Friday). The rota is based on the times: 8:00 - 4:30 and 9:00 - 5:30. On-call 24x7 is also part of the job on a rota basis.

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

The induction will be based in our offices in Manchester, and you will be required to attend 5 days a week for the first month.

GMC Benefits - Why work for us

We work with doctors, patients, and other stakeholders to support good, safe patient care across the UK. We set the standards doctors and those who train them need to meet and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors may be at risk, we can investigate, and take action if needed.

You'll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more


• A generous employer pension contribution of 15%


• Access to a range of learning and development opportunities designed to support your ongoing progression


• Flexible working patterns - up to an extra 5 days leave


• Attractive salary that's reviewed annually


• Private medical insurance


• Employee assistance programme


• Cycle to work scheme for those wanting a greener commute


• Bike lockers and shower facilities