IMU Operator

Your role will be to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules., 1. To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards.

2. To quality assure crime/incident inputs to meet the 'Right First Time' ethos.

3. To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records).

4. To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.

5. To provide administrative support including taking telephone calls and liaising with other departments/teams.

6. To support front line staff upon request regarding Crime/Incident Policy for recording.

7. To ensure Customer Service Standards are applied to the victims of crime in accordance with Victims Charter.

8. To mentor and support other members of the team as required.

9. Accurately update, retrieve and interrogate all IT systems.

10. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

SPECIAL CONDITIONS:

• Shift working including unsociable hours, weekends and public holidays.


• The duties of this role will involve exposure to disturbing / unpleasant images or tasks


• The Post holder will be required to wear the uniform provided
  
  Knowledge:


• 5 A-C grade GCSE's (or equivalent) including English Language


Experience:

• Experience in working as part of a team managing a high and diverse workload in a customer service environment


Key Skills:

• Good data input skills and interrogation


• Competent in the use of IT, including Microsoft packages


• Proven customer service skills


• Proven ability to communicate both orally and in written form with a wide range of people


• Proven ability to gather and collate information using questioning techniques and create and maintain accurate records


Desirable:

• An understanding of the principles of crime investigation


• Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules
  
  Why work for Warwickshire Police?


Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

Equality, diversity and inclusion

Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
Job Profile or Other Relevant Document
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