HR Process Advisor

As a Barclays HR Process Advisor, this is an exciting opportunity to become a member of the HR Operations team, delivering services and transformation to HR and the broader business. As a HR Process Advisor, you will be working in a team environment for providing guidance and resolving queries based on policies and processes within agreed timelines with accuracy to consistently provide a high-level customer service., At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Providing guidance in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy


• Adhering to quality control discipline, procedures and checks at all times.


• Ensuring "customer centric" approach is applied when resolving the queries


• Accounting for the day-to-day query resolution, with upward escalation of more complex queries to the management team


• Reporting issues and concerns as soon as possible to seniors'/ team leaders/ managers etc in time to prevent or limit possible damage.


• Driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews


• Solving queries and identifying improvements to processes


• Maintaining effective performance by being adaptable and positive in approach to dynamic business circumstances
  
  Ability to work independently or as part of a team


• High customer focus and ability to address customer needs effectively


• Achieving high standards and delivering results with accuracy and attention to detail


• Ability to comprehend given set of instructions and apply the same for day to day transaction processing


Skills that will help you in the role:

• Effective communication, listening & email writing skills, including questioning skills


• Knowledge of MS Office Applications (preferably, Excel, word & PowerPoint)
  
  Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted., Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.