HGV Fleet Engineer

Alltruck plc are seeking a motivated and experienced Fleet Engineer to join our Fleet department based in Leicester, servicing our southern based customer and supplier network.

Your primary responsibility is to ensure the efficient operation of our HGV fleet through effective management of our external service providers. You will be tasked with establishing and maintaining service level agreements (SLAs), managing costs, and fostering strong relationships with our maintenance partners to uphold the highest standards of service delivery.,

• Third-Party Supplier Management:


• Identify, evaluate, and onboard third-party suppliers for HGV-related services, including maintenance and repairs.


• Develop and nurture strong relationships with our maintenance providers to ensure our service expectations specific to HGV operations are upheld.


• Conduct regular performance reviews and audits of third-party suppliers to assess compliance with SLAs and quality standards.


• Address any issues or discrepancies promptly and implement corrective actions as necessary to maintain service excellence.



• Service Level Agreement (SLA) Management:


• Negotiate SLAs with third-party supplier to establish clear expectations regarding service quality, response times, uptime, and other relevant parameters for HGV fleet management.


• Monitor SLA compliance and performance metrics on an ongoing basis, providing regular reports and analysis to the Head of Fleet.


• Drive continuous improvement initiatives to optimize supplier performance and enhance the overall efficiency of the fleet.



• Cost Management:


• Participate in quarterly manufacturer review meetings, being fully prepared to discuss warranty issues, goodwill claims and loss of use.


• Conduct regular cost analyses and reviews with the external supplier network, to identify areas for cost reduction across the fleet.


• Negotiate favourable pricing agreements with third-party suppliers to achieve cost savings, remaining focused on the overall budget for the fleet department.



• Relationship Building:


• Cultivate strong, collaborative relationships with key stakeholders, including internal departments, customers, and external supplier network.


• Act as the primary point of contact for third-party HGV suppliers, fostering open communication and resolving any issues or concerns in a timely manner.


• Supporting our Account Management team with customer visits to resolve any ongoing engineering issues.



• Continuous Improvement:


• Stay updated on industry trends, technological advancements, and best practices in HGV maintenance and repair, and actively seek opportunities for personal and professional development.
  
  Experienced fully qualified HGV Technician with at least 5 years' experience.


• Proven experience in fleet management, supplier management, or related fields, with specific experience in managing HGV fleets preferred.


• Strong analytical skills with the ability to interpret data and performance metrics.


• Excellent negotiation and contract management abilities.


• Effective communication and interpersonal skills.


• Proficiency in relevant software applications, such as fleet management systems and Microsoft Office Suite.


• Detail-oriented with a focus on quality and continuous improvement.


• A "can do" attitude.


• Excellent relationship builder with colleagues, customers, and suppliers.


• Willingness to participate with out of hours breakdown cover and Saturday rota (currently 1 per quarter).
  
  Additional leave


• Company car


• Company events


• Discounted or free food


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Paid volunteer time


• Referral programme


• Sick pay


• Store discount


Schedule:

• Day shift


Licence/Certification:

• Driving Licence (required)


Work authorisation:

• United Kingdom (required)