General Staff Member

Party Hosts, · Ensuring your uniform is clean & presentable at all times.

• Marshall the customers on Ninja Course.



• Continuously monitor Health & Safety.



• Demonstrate excellence in customer service & complaint handling.



• Provide guidance to customers & demonstrate techniques if required.



• Carrying out visible safety checks on the Ninja Warrior Courses.



• Ensuring customers have observed safety rules.



• Ensuring customers abide by the park rules.



• Watch out for misbehaviour & use the three strike rules.



• Contribute to the smooth running of parties in co-ordination with Party Host.



• Maintain cleanliness throughout day.



• Reporting injuries to Court Supervisors or Management.


· Demonstrate excellence in customer service & complaint handling.

· Serve Cold & Hot Beverages.

· Serve confectionary, cakes other readily prepared food.

· Cook and prepare snacks.

· Clean tables and counter surface.

· Keep kitchen clean throughout day & carry out clean at end of day.

· Take cash and cards payments.

· Assist with serving party food and contribute to the smooth running of parties in coordination with Party Team on shift.

· Wash up dishes and cups etc.

· If Qualified deal with injuries including filling out an injury form.

· Serve on reception desk.

· Take & check bookings via Roller.

· Check for participants signing waivers.

· Issue coloured wrist bands.

· Taking bookings over the phone.

· Answering customer queries over the phone & in store.

· Upsell Ninja Warrior Merchandise at reception.

· Make Tannoy announcements.

· Checking in parties if party host is not present straight away.

· Taking Party Bookings (including payment and food orders).