Family Advisor, Children and Families Hub

This is a key role that ensures the `Single Point of Entry` is accessible by professionals, members of the public and families. Advisers will work with a team of senior staff to ensure that children and families receive a prompt and appropriate response to concerns and risks, making sure that all contact is dealt with safely and efficiently. You will respond to enquiries and Requests for Support via a range of sources including telephone calls and emails from professionals, members of the public and families.

You will proactively gather information and record in line with procedures and legislation to ensure that families in Essex receive the most appropriate level of support in a timely manner through either robust information, advice and guidance or onward progression to the appropriate team.

• A knowledge and understanding of current national and local safeguarding legislation and procedures including the Effective Support for Children and Families in Essex guidance, the Children`s Act and Working Together Guidance.


• Good general level of education including English at GCSE grade A-C, or demonstrably equivalent abilities.


• Experience of communicating by telephone and electronically recording information promptly and in adherence with data protection legislation.


Desirable:

• Understanding of high-quality customer care and information provision and an appreciation of potential barriers and challenges for hard to reach groups.


• High level of inter-personal, negotiation and communication skills, engaging at appropriate levels with a variety of audiences.
  
  As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service