Electrical Product Specialist

As a Product Specialist (Sales) your primary role is to provide comprehensive technical support to customers, both pre and post-sales. You will be the go-to resource for resolving technical enquiries, assisting in product installations, and providing ongoing technical support. Additionally, you will ensure the accuracy of technical documentation and wiring diagrams, supporting customers with precision and expertise throughout their journey with the company.

Your role also entails building and nurturing strong relationships with partners and their technical teams, fostering collaboration and ensuring seamless integration of the products into their systems.

Duties

Build and Manage Technical Relationships:

Develop and nurture strong relationships with technical departments of customers, key accounts, partners, and distributors, providing support, training, and after-sales service as required.

Conduct periodic site visits to customer premises to provide hands-on support and gain valuable insights into customer needs and preferences.

Proactively seek feedback from customers and partners in order to identify areas for improvement in products, processes and services. Work collaboratively to implement improvements based on the feedback received.

Technical Support and After-Sales Service:

Collaborate closely with our technical teams in Denmark to implement and monitor fault and warranty processes, ensuring exceptional service delivery and support to all customers. Provide prompt and effective technical support and address enquiries from customers, ensuring their needs are met pre and post-sales.

Sales Support and Marketing Activities:

Support the client and partners sales teams and with product launches, marketing campaigns, demonstrations, trade events, and exhibitions. Attend and assist with sales visits and complete other sales activities as required by the sales team to ensure effective engagement and support for potential and existing customers.

Technical Requirements Understanding and Market Intelligence:

Maintain a thorough understanding of the technical requirements of our customers and stay updated on market trends, competitor products, and key industry developments.

Provide insights to the sales team and product development teams on competitive products and market trends to stay ahead of industry developments.

Training and Documentation Management:

Deliver comprehensive training and support to the staff, customers, and end-users on the operation, demonstration, and installation of our products. Support partners with product installations and provide training on the installation process. Maintain UK technical documentation, including wiring diagrams and installation instructions, ensuring accuracy and completeness to support customer needs effectively.

Head Office Visits and Reporting:

Conduct regular visits to our head office in Denmark to stay updated on product developments and share key information and feedback from UK customers. Provide regular reports to the Sales Manager on key account technical activities, facilitating informed decision-making and strategic planning.

Certificate or equivalent qualification in Auto Electrical & Mobile Electrical Principles, such as City & Guilds (C&G) or NVQ Level 3, or relevant industry experience

Proficiency in interpreting technical diagrams and complying with Wiring Regulations, with the ability to design electrical systems accordingly.

Comprehensive understanding of various auxiliary power systems and configurations commonly used in vehicles.

Familiarity with the 18th edition regulations is advantageous, though not mandatory.

Demonstrated ability to comprehend and effectively demonstrate the entire range of products.

Willingness to travel nationally and internationally, often requiring overnight stays at short notice.

Experience and expertise in the commercial vehicle sector, including knowledge of industry trends and customer requirements.

Possession of a valid and clean UK driving license is essential.