Divisional Director of Operations - Community and Clinical Support

This is an exciting time to join the newly formed Mersey & West Lancashire Teaching Hospitals NHS Trust as one of our Divisional Director of Operations.

Successful applicants will be pivotal to the development of the clinical divisions and the overall operating model of the organisation to deliver Mersey and West Lancashire Teaching Hospitals NHS Trust strategic plan. Working closely with Executive and Deputy Executive colleagues, divisional leadership teams and corporate colleagues you will share our passion for delivering 5 Star Patient Care.

Reporting to the Chief Operating Officer, the post holder will be responsible for co-ordinating the delivery of a range of key national and local performance indicators associated with their divisions care delivery principles.

Assessment tasks will include a stakeholder panel, interview and psychometric tests.

Assessment centre date: 11th June 2024
Interview date: 12th June 2024

You must be available to attend both dates.

To be responsible for the effective day to day running of all Trust services both clinical and non-clinical.

Effective site management on a daily basis, ensuring appropriate patient flow to achieve national and local health care standards.

Ensure close working relationships are developed across all clinical areas and support services promoting joint working.

Lead the divisional leadership team in the planning of future service developments and to ensure the resources and facilities for the division meet the needs of the service, implementing change programmes as necessary.

Effectively manage budgets to agreed outturn plans, ensuring year-on-year cost improvements and value for money are achieved.

Contribute to the translation of the MWL strategies and corporate objectives into achievement operational plans as part of the overall planning process.

Promote and foster a culture of equal opportunities through the development of services that reduce health inequalities and working practices that eradicate discrimination.

The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals., PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
Trust rated Outstanding by CQC Inspection August 2018

Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits.

Operational Duties

The post holder will ensure: -

Timely and clinically appropriate patient flow to achieve national and local health care standards, promoting safe, personal, and effective care.

The identification and resolution of daily patient flow issues to ensure the smooth movement of patients through the hospital and the organisations community services.

That Trust performance from both a quality and operational standard perspective is continually improved.

Close working relationships are developed across all clinical areas and support services promoting joint working supporting delivery of effective patient care.

The development of partnership working with support services including estates, facilities, and IT to ensure that the Trust is functioning at its optimum.

Effective site management on a daily basis with strong internal and external communication.

Analysis and triangulation of available information to improve systems and processes, this will include visiting operational areas, observing behaviours and open discussions with staff.

Work with external agencies, such as the Ambulance Trust, CCGs, other Acute Trusts, and Community providers to ensure the Trust response to emergency planning is robust and where possible, consensus across organisations is reached on how to respond to incidents.

Ensure business continuity plans for the organisation are robust, monitored and escalated as appropriate and take account of the specific needs of high-risk clinical environments and equipment in the Trust.

Developing a Safe & Quality Driven Excellent Clinical Service to Patients

Lead and develop a culture where safety, quality and excellent patient care is consistently delivered and lead improvements and innovation in the delivery of services.

Lead the Divisional Leadership Team in the planning of future service developments and to ensure that the resources and facilities for the Division meet the needs of the service, implementing change programme as appropriate.

Work with clinical staff to develop changes in clinical practice through the development of evidence-based practice which complements the Trust's Clinical Governance Strategy and Service and Financial Plan, working closely with the Director of Nursing, Midwifery and Governance.

Ensure with the Divisional Leadership Team that systems for corporate governance and application of the Trust's assurance framework are in place.

Monitor performance against CQC Standards, CCG Contract and NHSLA standards and initiate appropriate action to ensure these standards are achieved and maintained.

Establish and maintain systems for assessing service users' views on the quality of services provided and for involving patients' relative and their representatives in the planning and development of services, wider strategic management of Director of Nursing, Midwifery and Governance.

From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.