Deskside Support Analyst

Collaborate with the Deskside Support teams across all sites to deliver a high-quality service to our AXA colleagues regardless of location
Incident management ownership and resolution
Support and fulfil requests
Successfully work in a team covering support throughout the working day
Provide daily on-site support at our Ipswich office with occasional travel to other sites
Ensure the new starter and leaver processes are adhered to
Provision of access and general 'How do I' queries
Office moves, cabling and asset management
Comply with all Security, Risk and Audit requirements

It's an exciting time to join the Deskside Support team here at AXA, with significant investment planned in all UKandI businesses to transform and deliver, new digital services to our customers and streamline and automate our business processes. To help us support our AXA colleagues, with the appropriate tools to meet their business objectives, we're looking for a talented individual with previous experience of working within a service delivery support environment and who thrive on providing first class customer service, to join this growing team.