Customer Support Engineering Intern

We are currently looking for a Customer Success Intern in Altair UK. You will collaborate closely with the Customer Success Team, Technical Support Team, Sales Force/Operations Team, and Account Managers and Sales channels. This posting is for a position within our Data Analytics Customer Success Team. The intern would most likely report to the US or EMEA technical support managers,

What You Will Do:

• Customer technical support - engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner


• Drive customer success - work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases


• Communicate Altair - manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries


• Work with the team - use your experience and application insight to support Altair teams in a variety of scenarios
  
  Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own., Confident self-starter who can work well with minimum supervision and strong attention to detail.


• Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results


• Collaborative, team oriented, yet able to initiate and drive customer support engagements


• Sense of urgency, pragmatism and a solution-oriented approach to solving problems


• Experience with analytics / data science software


• Basic knowledge of IT management


• Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise


• Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings


• English language fluency - another language (German, Spanish, French) is not essential but highly welcome
  
  Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.


Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.

Ready to go? #ONLYFORWARD

At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.