Customer Service Apprenticeship

We are delighted to offer this exciting opportunity for an Apprentice Receptionist to join our school. Reporting into our Cover Manager, you will be responsible for a wide range of administrative duties, which include welcoming all visitors to the school, answering of all calls/emails, booking of meeting rooms and filing/updating student records. This is a hands-on role working to established processes/procedures and without close supervision, other than that provided through working arrangements, methods and procedures.

Day-to-day duties may involve:

• Meet and greet visitors


• Dealing with enquiries over the telephone


• Reading emails and responding correctly to clients' enquiries


• Updating the SCR for all Agency & Contractors on site


• Basic admin duties such as post and filing


• Keep internal and external customers updated


• Other duties as and when required
  
  Effective written and verbal communication skills.


• Ability to plan work using own initiative to meet deadlines


• Ability to follow instructions and complete tasks set


• Attention to detail


• Strong organisational skills


• Good computing skills and sound knowledge of Microsoft Office packages


Desired personal qualities:

• Positive 'can do' attitude.


• Professional & confident


• Positive & flexible attitude


• Enthusiasm


• Enjoy working with children


• Reliable


• Committed


• Team player
  
  Benefits Provided by Employer:


• Free parking Term


• Time only + 5 days


Future Prospect: On completion of the apprenticeship, there is the potential for various opportunities within the Trust such as a Receptionist, Administrator or part of the Pastoral Team.

Benefits Provided by Training Provider:

• Bespoke work-based tuition and additional learning support where necessary.


• Access to TOTUM student discount.


• Access to Life and Progress employee support programme which includes: Health and wellbeing support, Around-the-clock support, and Confidential counselling.


Training to be provided: Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider. Our tuition is all delivered in the workplace and bespoke to your particular role. Dependent on the learner's prior knowledge.

• Customer Service Practitioner Level 2 Standard, 12 months practical with an additional 6 weeks End Point Assessment period.


OR (dependent on prior knowledge)

• Customer Service Specialist L3 Standard, 15 months practical with an additional 6 weeks End Point Assessment period


• Functional Skills in Maths and English (if required).


Working Week and Hours: Monday to Friday 8.30am-4.30pm (37.5 hours per week) Term time + 5 days.

Salary: Apprenticeship Wage; from £240 per week