Customer Implementation Consultant

A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.,

• Deliver training for new customers as part of their onboarding process


• Take inbound customer support calls, answer webchats and tickets


• Provide excellent customer service by phone, email, webchat and online user support


• Where appropriate, escalate and accurately record customer data


• Conduct remote trouble-shooting and training sessions with clients


• Develop and maintain an in-depth knowledge on all products and services


• Working to call time and upselling targets, using a "soft sales" approach to proactively identify growth opportunities and attend to customer needs
  
  The best candidate for this role would be;


• Driven and proactive - Can work independently and is determined to succeed (essential)


• Organised - Manage diary, phone and update systems with great attention to detail (essential)


• Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)


• Personable - Able to keep calm and show empathy for customers (essential)


• Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential), Customer Service: 1 year (required)
  
  After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.
  
  From £23,795 a year - Permanent, Full-time, Progression and increased basic salary through performance targets


• Earn uncapped commission through an "inbound sales" approach


• 20 days annual leave, plus bank holidays


• Exclusive retail, restaurants, travel and accommodation discounts


• Modern "London-style" offices. Includes PS4, ping pong tables and summer tiki bar, with free parking


• 24/7 access to health/well-being online center


• Company celebratory events (summer and winter)


• Long service and half annual awards


Job Types: Full-time, Permanent

Pay: From £23,795.00 per year

Schedule:

• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Commission pay


• Yearly bonus