Customer Engagement Adviser

The team are all guardians of The Cambridge, it was here long before we were and with the hard work we put in to keep The Cambridge great we'll be handing guardianship over to future generations.

An awesome brand to work for
The Cambridge is a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here.

Learning and development
By supporting our team members in their learning and personal development, we aim to develop a loyal and productive work force, who are knowledgeable, confident and are empowered to provide an excellent customer experience.

Commitment to the community
We take an active role in the communities in which we live and work. Teams across the Society work with various charities and community groups, voluntarily giving their own time to help make a difference.

Customer Engagement Adviser - Full time (Cambridgeshire, Bury St Edmunds and Sawston/Cambourne available)

Are you passionate about giving excellent customer service?

We are looking for someone to join our branch network.

We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes.

You'll also enjoy learning about our products and services so you can recommend these to our customers., Some of the things you'll be doing day-to-day (depending on location):

Welcoming customers into the branch
Handling cash and dealing with customers account's queries accurately
Listening to and understanding our customer's needs in order to provide the correct service
Through training and development, you'll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
Receiving and making calls to our customers, completing account transactions
Responding to emails, Live Chat, secure messaging and postal queries from customers.
Listening to and understanding our customer's needs in order to provide the correct service
Be accountable for following the compliance regulations that keep our business and customers safe
Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge

Has a minimum of 4 GCSE's including English and Maths at grade A

• -C/4-9 or equivalent

Enjoys working in a dynamic team and can be flexible
Learns quickly through on-the-job training
Is confident and has an optimistic outlook
Has a passion for providing excellent customer service
Has a can-do attitude and a keen eye for detail

Pulled from the full job description

• Additional leave


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking, Basic salary £22,620.00 FTE working Monday to Friday (36.50 hours per week) Part Time and Full Time hours available.


Plus, you're required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,518 - £2,687 depending on the Saturday opening hours for each location.

Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £26,000., Annual holiday - 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday

Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products

Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more

Beneficial staff mortgage rate

Group pension scheme - where you pay in 4%, following probation, we pay in 12%

Support for learning and personal development within your role

Opportunities to progress your career in general

Come and join a thriving independent mutual, where your contribution will help our customers.

Job Types: Full-time, Part-time, Permanent

Pay: £22,620.00 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Private medical insurance


• Profit sharing


• Referral programme


• Sick pay


• Store discount


Schedule:

• 8 hour shift


• Day shift


• Overtime


Supplemental pay types:

• Performance bonus


Work authorisation:

• United Kingdom (required)