Customer Contact Advisor

The Helpdesk operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 Customer Contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.

This is a full time position working 40 hours per week on a rotation of shifts, 07:00 - 15:30, 09:00 - 17:30 and 10:30 - 19:00, including weekends.

The Role:

• Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues relating to the various FM services provided across our divisions.


• Process and resolve queries concisely and efficiently whilst always remaining professional and courteous with the ability to identify the appropriate level of action needed.


• Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.
  
  Experience in a Call Centre or Customer Service environment or background is essential.


• Excellent interpersonal and communication skills with a high focus on customer service.


• Ability to make decisions on your own initiative with excellent problem-solving skills.


• Strong organisational skills with the ability to prioritise your workload with a high attention to detail.


• Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.


• In-depth knowledge of Data Protection, GDPR and Microsoft Office.
  
  All of our employees benefit from our company pension scheme and annual leave allowance, and this will be combined with a number of local benefits and the opportunity for progression and development within a national organisation.