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Customer Accounts Service Advisor

Tolchards

Customer Accounts Service Advisor

£27000

Tolchards, Torquay, Torbay

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 484ddcfbdf44417caf607f98e1e98d8f

Full Job Description

  • Assisting our 2000+ customer base with queries and payments

  • Supporting the Credit Director

  • Assist the company in its overall objectives.


    • Main Duties:
  • Processing customer payments by telephone, bank transfer and cash

  • Creation of new customer accounts

  • Maintain customer master file.

  • Maintain and process direct debits - multiple weekly and monthly.

  • Daily payment reconciliations

  • Review and manage all incoming customer electronic payments.

  • Retrospective Loan Database

  • Procure Wizard Online Customer Portal

  • Ad Hoc project management

  • Daily internal and external customer queries and resolution

    Excellent communication and have a tenacious approach to problem solving for our internal and external customers.

  • Ability to work at pace and deal with a high volume of queries.

  • Have customer service experience.

  • Confident telephone manner

  • Ability to reconcile accounts with an analytical approach.

  • Ability to work solely and as part of the team., GCSE or equivalent (required)


    • Experience:
  • Credit Control: 1 year (required)

  • Accounts receivable: 1 year (required)


    • Licence/Certification:
  • ATT Qualification (preferred)

    Job Types: Full-time, Permanent


    • Pay: £25,000.00-£27,000.00 per year

    Benefits:
  • Company events

  • Company pension

  • Discounted or free food

  • Employee discount

  • Free parking

  • On-site parking

  • Referral programme


    • Schedule:
  • Monday to Friday

  • Weekend availability


    • Supplemental pay types:
  • Yearly bonus