CRO Insight Analyst

We're Ocado Retail. We're the people powering Ocado.com, the world's largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world's biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.

We're an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what's possible.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

About the Team
Retail insight is at the heart of the Ocado Retail grocery team - from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping though to building models for new loyalty schemes and personalised marketing campaigns - data and insight are critical to everything we do. We want our analysts to become experts in their areas as well as have the skills needed to produce great insight. We therefore run regular training sessions on the key tools needed - choosing visualisations, presentation skills, SQL, statistics and more.

The Role/Profile

The Digital Development & Optimisation team at Ocado Retail Limited (Ocado) own and drive the optimisation and development roadmaps, alongside managing relationships with the wider business and their development needs..

As an e-commerce analyst you will extract, manipulate and analyse data to enable the retail media team to make major commercial decisions leveraging vast amounts of data that Ocado Retail has. You will also be responsible for identifying opportunities within this business, and support the strategy and operations of this business area. Ocado Retail already has a mature supplier advertising proposition but is looking to significantly expand the proposition by opening new advertising channels for suppliers, while leveraging the latest ad technologies.

This is an exciting opportunity for someone looking to understand A/B & multivariate testing within digital optimisation, with a passion for using data in making decisions, and wanting to be part of an entrepreneurial team working on high-impact projects.

Example projects

• Determine the collective value successful tests have contributed to the business strategic pillars


• Build automated reports and dashboards for CRO team


• Conduct deep dives on focus areas, presenting findings back in an easily digestible way to all levels of stakeholders, Interrogating internal databases to provide recommendations to the retail media team and Ocado Retail's senior leadership within the commercial context. This will involve both shorter term, quick turnaround questions to help inform tactical decision making and longer term optimisation focuses


• Visualising data and presenting insight in a concise manner with presentations tailored to the technical level of the audience.


• Develop and maintain reports and tools to enable self-serving data among stakeholders.


• Monitor business KPIs on a continuous basis and provide suggestions on risks/opportunities frequently.


• Develop area expertise to drive understanding of the best route forward, and help shape the team's weekly actions and long term priorities to have the greatest impact.


• Act as a subject matter expert with other Insight teams when projects overlap with other business areas.


• List key responsibilities the candidate will take on
  
  Essential:

+ Experience working with databases or large volumes of data
+ Experience in visualising and presenting analytics driven recommendations to wide ranging audiences
+ Proven experience of data mining using SQL
+ Experience in and understanding of an Ecommerce, web analytics or CRO business
+ Ability to drive projects forward and deliver to plan
+ The ability to communicate and influence at all levels
+ Excellent Excel skills
+ Numerate or Technical Degree (2:1 and above)
+ Mathematics A Level (or equivalent) Grade A or above

• Preferred:

+ Experience with data visualisation software such as Tableau
+ Familiarity with Google's wider data ecosystem (e.g. Google Cloud Storage, AutoML)
+ Familiarity with Web analytics tools such as Google Analytics & Contentsquare
+ Knowledge of VBA
+ Experience of R or Python

We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they're now available to easily learn about using our new platform 'Pick 'n' Mix'. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

• Annual bonus scheme - maximum opportunity dependent on the role


• 26 Days Annual Leave plus bank holidays


• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)


• 50% income protection


• 4x salary life insurance


• 15% Ocado.com discount


• 20% Marks and Spencer discount


• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service


• Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)


Health & Wellbeing

• Private Medical Insurance


• Critical Illness


• DigiCare+


• Healthcare Cashplan


• Health Assessment


• Dental Insurance


• Eyecare Vouchers


• Digital GP


• Mental Health


Flexible Benefits

• Tax-efficient electric vehicle leasing scheme


• Access to a retail discount platform, providing discounts and cashback


On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station


• Regular socials, including Town Halls and Mixers & our ORL Summer Party


• 'The Fig' (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.


• As part of our inclusive nature, help make change within the business and join any of our Networks


Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver 'Apollo Court' as the shuttle also drops at Ocado Groups Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.