Conference AV Host

As part of the Conferencing Team, you will play an integral role in ensuring our centre runs smoothly, our guests feel a genuine welcome and a can-do attitude from all our team members.

Working within the Conferencing Team you will work to create great memories for all our guests. Adopting the servant-hearted culture will make each of our guests feel special.

You will assist in the running of the meeting and events department, taking responsibility to ensure the very highest level of service are consistently delivered. You will have responsibility for liaising with and ensuring our conference organisers, have the greatest possible experience.,

• Provide a visible presence and available point of contact for conference organisers and delegates, endeavouring to resolve queries, complaints and issues promptly and seek to provide excellent customer service at all times.


• Setting out of all requirements ready for the incoming conference, with meeting room signage as required.


• Ensure AV equipment is in full working order for the incoming conference and ensure any issues are rectified with external support as required.


• Explain the use of AV/PA equipment to conference organisers (or specific contact) on arrival and attend to any difficulties experienced during stay.


• Ensure WIFI service is in full working order for the incoming conference and ensure any issues are rectified with external support as required.


• Service meeting rooms as required daily - e.g. water, mints, paper/pens.


• Resolve any minor maintenance related faults discovered, alternatively record action required by the maintenance team or alert "on call" maintenance support if urgent.


• Ensure overall functionality (e.g. lighting), maintenance and health & safety of conference rooms is being addressed, reporting any issues as required


• Clearing and cleaning conference rooms after conference have left.


• Ensure energy is conserved where practicable, lights are switched off when rooms are not in use, windows and doors are closed to exclude draughts, and heating controls, thermostats and radiators are set to optimal levels for comfort and energy efficiency.


• Take responsibility for the opening up and closing down procedures, ensuring the general security and safety of the centre in line with Rota's.


• Regularly "walk the centre" ensuring high standards of cleanliness and tidiness are maintained and that heating, and lighting is set at appropriate levels.


• Take on the on-site Management role, as required on the weekly rota, ensuring that all Departments are running smoothly and dealing with any issues that arise on site whilst you are the Person In Charge.