Client Relations Assistant
Northumberland County Council
Client Relations Assistant
£25979
Northumberland County Council, Morpeth, Northumberland
- Full time
- Permanent
- Remote working
Posted 1 week ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 19b11910bae54f5a92cd0918acf36d1d
Full Job Description
- Processing feedback received from service users or their representatives, regarding Adult Social Care and Children's Services, in accordance with both statutory and non-statutory defined processes. This feedback takes the form of complaints, compliments, elected member and executive enquiries.
- Processing Data Subject Access Requests in line with GDPR requirements for the Children's Social Care Service.
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
The successful applicant will be one of 4 CRAs who provide support to two complaint managers; one who specialises in Adult Social Care and one who specialises in Children's Services; a Senior Complaints Co-ordinator and a SAR Social Worker. The Team work cohesively with internal council officers and external agencies, such as
Schools, NHS, Ombudsman Services and others, with the ultimate aim of resolving customer concerns.
This is an exciting time to be joining the Client Relations Team. We have implemented several new initiatives and are exploring new ways of working. We always value staff input and encourage new ideas. The Council have recently launched the new I-Casework system to manage all service user feedback; manage the Council's
Information Governance response to GDPR requirements (FOI/EIR/SAR) and provide improved quality data in relation to feedback across the Council. The team will be involved in the continual development and improvement of this system.
We have a vacancy for an enthusiastic and motivated individual to join the team as a Client Relations Assistant (CRA)., REQUIREMENTS OF THE JOB · Good general education demonstrating numeracy and literacy; or NVQ Level 2 or equivalent in a business-related discipline; · Good understanding of administration needs in a customer service environment. · Working knowledge of adult social care and children's services procedures would be beneficial · IT skills on Microsoft Office.
Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality