Casual Manager (Hospitality / Restaurant / Retail)

Doncaster Racecourse is currently recruiting for a race day managers.

This is a casual season position centered around the delivery of award-winning service to our guests on a race day, however there are additional dates available for the right candidate.

There will also be set-up and break down shifts available around these dates if you are wanting additional work.,

• To ensure that all guests are served in an efficient, professional and courteous manner at all times.


• To assist with the training and development of your team, developing skills and maximising performance through coaching of individual team members.


• Responsibility for ensuring that staff are signed in/out, fully briefed and given allocated breaks in accordance to SOP's. Adjusting staffing levels as required in line with business requirements.


• Ensure guests receive the highest standard of customer service at all times.


• Be able to advise guests on all products available within the venue.


• To promote a happy and welcoming atmosphere within the venue.


• Ensure that bar and public areas are kept clean and tidy before, during and after opening hours and to undertake cleaning duties as required - paying particular attention to Health and Safety and COSHH Guidelines.


• Maintain stock levels and rotation behind bars and storage areas in order to avoid waste and assist with stocktaking.


• Ensure the bar area is adequately stocked with glassware, ice and lemons and other appropriate sundries in line with predetermined stock levels and business need.


• Adhere to and follow all licensing policies and procedures.


• Ensure that you and your team adhere to company procedures regarding allergens


• Show commercial awareness in order to continuously drive the business forwards.


• To be proactive in maximising sales and generating revenue.


• To take prompt action to resolve complaints according to company policy.


• Give clear direction and guidelines to team members.


• To assist in the resolution of performance problems as necessary and in line with company policy.


• Proactively motivate and encouraging team commitment and spirit.


• Delegate and manage the distribution of work throughout the team effectively and fairly.


• To ensure all team members adhere to company uniform standards and are dressed appropriately for their role in the correct uniform in accordance with company and health and safety regulations.


• Ensure that PPE is worn where necessary.


• Ensure all paperwork is completed fully in an accurate and timely manner.


• Ensure all orders are dispensed and rung through tills using the prescribed Racecourse procedure.


• Ensure all tills are closed down in accordance with company procedures.


• To have clear working knowledge of all company policies and operate within them at all times.


• To ensure staff awareness of relevant company policies.


• Act as an information point for customers.


• Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.


• Undertake other reasonable duties in line with business demands.
  
  Be a team player; working as an integral part of our casual race day supervisory team to ensure everything is running smoothly


• Be motivational; have the ability to mentor and lead your team


• Be attentive; providing top class customer service at all times, Proven track record in a previous relevant position.


• An experienced leader with an eye for detail.


• The ability to build a relationship with a new team event by event.


• Be smart, polite, professional and well presented at all times.


• Excellent verbal communication, interpersonal and customer care skills.


• Flexibility, adaptability and a passion for quality standards and service.


• The ability to handle difficult or conflict situations.


• The ability to lead and direct others.


• The ability to adopt the values of the Arena Racing Company.


• The ability to work with a smile on your face whatever the weather.


• To work with honesty and integrity.


• Experience in operating tills and PDQ machines


The ideal candidate

• Management experience in a high-end food and drinks business or restaurant environment


• Be knowledgeable in licensing, food hygiene and health & safety theory and implementation


• Personal License Holder (desirable)


• Customer focused at all times


• Good planning and organisational skills


• Ability to maximise sales opportunities and recommend improvements


• Ability to drive operational standards, championing attention to detail and exceed customer expectations


• Proficient in IT


• Positive and approachable manner


• Team player qualities


• Good oral communication


• High level of attention to detail