Case Manager

The Case Manager role will focus on selling our suite of Digital Forensic services, particularly those used in criminal proceedings. Mainly focusing on new business generating activities to secure more revenue, hit departmental targets and increase market dominance. The role is office based with occasional travel for client meetings and seminars. A high standard of case management is required to build client confidence and trust with suitable objection handling to win regular instructions.,

• Contact potential clients via phone, email or any other necessary means to introduce our suite of Digital Forensic services.


• Follow up on Marketing efforts to secure new business opportunities.


• Project manage the non-technical elements of the role to ensure operational efficiency.


• Manage case work and ensure the technical team are sufficiently briefed in order to complete their work effectively.


• Maintain business relationships with existing clients by regular contact by phone, email or meetings.


• Keep up to date with industry updates and changes. Including changes in legislation and competitor merges.


• Add to, amend, and update our company Case Management Software database with client details and activity.


• To engage with and support CYFOR's Quality Team in the accreditation and certification of the company to regulatory standards.


• To always dress and act in a professional manner.


• To lead by example, demonstrating professionalism to colleagues commensurate with post.


• To comply with safe working practices.


• To participate and reasonably engage in the Annual Staff review process.


• Any other tasks that may be required from time to time
  
  A highly motivated, organised, proactive and enthusiastic individual who can work hard on developing and nurturing new and existing client relationships.


• Basic understanding of the Legal Aid System.


• Basic understanding in Digital Forensics and industry software, selling points, techniques and limitations.


• Good written and verbal communication skills.


• Excellent attention to detail.
  
  At CYFOR, we are at the forefront of providing Digital Forensics, eDiscovery, and Cyber Security services across the nation to law firms, corporate organisations, and law enforcement agencies. We are in search of extraordinary individuals who are not only passionate about technology but also driven by the ambition to make a significant impact in society. Our team members are the cornerstone of our success, embodying innovation and a willingness to think creatively. As they advance in their careers, so does our company. If you are looking for a dynamic role that promises diversity and fulfillment, and are eager to collaborate with like minded professionals in a supportive and vibrant environment, CYFOR invites you to join us. Let's make a difference together.
  
  Flexible Working


• Company pension scheme (3% employer contribution)


• 24 Days holiday + Bank Holidays


• Annual holiday loyalty bonus (increasing to 30 days after 3 years)


• Extra days holiday for your birthday


• MediCash Cashplan


• Life Insurance (Death in Service)


• Annual Media Subscriptions (from a choice of Netflix HD, Amazon Prime, Spotify, Magazine sub, etc)