B2B Telesales & Customer Service Assistant

The role will include (in addition to general administrative duties) speaking with new and existing Delicatessen, Foodhall, Garden Centre, and Farm Shop customers providing the highest level of customer service.

General Duties:

• Telephoning businesses and providing information on the products and services we offer


• Update customer contact information into CRM and other back office systems.


• Answer and screen incoming calls


• Take customer telephone/email orders and input into stock management system


• Telephone/email existing customers with monthly promotions


• Follow-up on appointments, brochures sent or trade show leads


Sales Support:

• Manage incoming post and email


• Make up and send out brochures/information


• Update information (including pricing and images) on company websites and ecommerce platforms.


• General Filing


• Limited Travel and accommodation booking (for trade shows)
  
  Previous experience working in a business to business environment with a passion for fine food.


• Reliable with good attention to detail


• Be able to work effectively as part of a team


• Have a good level of computer literacy


• Good work ethics, adaptable and willing to assist colleagues., Customer service: 1 year (preferred)


• B2B sales: 1 year (preferred)
  
  £11.50 an hour - Permanent, Part-time, Pulled from the full job description


• Casual dress


• Company pension


• Employee discount


• Free parking


• On-site parking, Job Types: Part-time, Permanent


Pay: £11.50 per hour

Expected hours: 20 - 25 per week

Benefits:

• Casual dress


• Company pension


• Employee discount


• Free parking


• On-site parking


Schedule:

• Monday to Friday


• No weekends


Supplemental pay types:

• Bonus scheme