Assurance Officer

Support the Police and Crime Commissioner in holding the force to account in their
provision of an effective and efficient police service, through scrutiny and assurance
activity, 1. Support the Commissioner in holding the force to account, through
attending meetings, briefings and other governance activity.
2. Scrutinise force activity as identified and directed by the Commissioner,
carrying out deep dives, requesting information and reporting back as
appropriate.
3. Produce the Police and Crime Plan, Annual Report, delivery plans and
other statutory documents as identified
4. Participate in meetings, deep dives or dip sampling on the Commissioner's
behalf and provide reports and briefing documents for his consideration
and his use, to further his holding to account activities and to support
partnership working and to enable scrutiny of his role., 5. Analyse performance information, understanding trends and providing a
narrative to develop the Commissioner's understanding of key issues
Provide advice on the setting of goals and targets as required.
6. Liaise with HMIC and implement processes to use their expertise in driving
improvements in the force.
7. Support office governance processes to ensure transparency and high
ethical standards in his delivery of his role, and meet the requirements for
publication of information.
8. Develop expertise and knowledge in statutory functions such as Freedom
of Information Requests and Subject Access Requests, Custody Visitor
Scheme and to respond to these and other allocated correspondence
using strong customer service skills.
9. Develop office policies and procedures and review as required.
10. Develop expertise and knowledge on the Data Protection Act 2018 and
carry out activities to support our compliance activities, providing advice
and guidance to colleagues as required.
11. Carry out Complaints Reviews as laid out in legislation, liaising with the
force and complainants to ensure completion, addressing issues
sensitively and using good customer service skills. Maintain records of
issues upheld and use this information to support holding to account
activity.
12. Carry out research and analysis as identified and required, including of
performance information received by the force.
13. Maintain and operate efficient and effective record keeping and filing
systems, ensuring they are updated and information is stored and
disposed of appropriately.
14. Work closely with other colleagues to improve operational practices,
effectiveness and efficiency.
15. Maintain professional awareness and horizon scan for future
developments, with a commitment to own and organisational development
16. Demonstrate a commitment to equality and diversity through actions and
activities, using knowledge and tools to understand the impact of decisions
on users.
17. Undertake any other duties as reasonably commensurate with role.

? Degree in a related field or equivalent by experience
? Knowledge of the operations of a public sector organisation, delivery of
statutory functions and the legislation that sits behind this
? Knowledge of issues facing policing

? Understanding of governance processes and their application within a
statutory office, ? Experience of building partnerships and working with others
? Experience in providing scrutiny and challenge to the activities of others with a
view to improvement of services offered.
? Experience in dealing with complaints or complaint appeals and issues raised
by members of the public
? Experience in customer service and working with others

? Experience in preparing and delivering reports, briefings and presentations to
others, to convey issues and negotiate solutions
? Experience of delivering projects and programmes of activity and ensuring
successful outcomes
? Experience of delivering statutory activities such as responding to Freedom of
Information Requests and similar., ? Ability to build relationships with other professionals and members of the
public alike, to share information appropriately and sensitively
? Ability to understand and analyse complex information, identify trends and ask
appropriate questions
? High standards of ethical behaviour and values with the ability to make
impartial decisions
? Ability to identify issues, construct coherent arguments and articulate ideas to
others effectively
? Ability to manage competing demands and prioritise effectively, and ensure
deadlines are met