Area Manager - Lettings

We have an opportunity for an Area Manager - Lettings to join our Lettings team, based in Ely. The main purpose of this role is to manage the delivery of a high quality lettings service across several regions, that meets the identified needs of customers in line with Housing and Group strategies and objectives.

The role of Area Manager - Lettings will include:

• Lead a team to deliver a high quality lettings and allocations service for a defined geographical area


• Meet all legislative and regulatory requirements for lettings, voids and allocations activities


• Develop, build and maintain relationships with key stakeholders, residents, local operations, colleagues and external agencies


• Ensure the proactive management of complaints for the service area in line with policy


• Ensure the proactive management of reviews and transfer requests within housing, in line with policy, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Proven experience of delivering high quality lettings or voids services



• Chartered Institute of Housing qualification, or the willingness to complete


• Working knowledge of relevant regulations and good practice


• Proven experience of managing people


• Excellent communication, interpersonal and customer service skills
  
  Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:


• 25 days annual leave (rising to a maximum of 30 days) plus public holidays


• A pension scheme with employer contributions from Sanctuary


• Life Assurance


• Employee Advice Service including counselling


• Cycle to Work scheme


• Voluntary health plans


• Employee discounts


• Wellbeing support and tools


• Employee recognition scheme


• £39,543 per annum (rising to £41,624 per annum after 12 months, subject to satisfactory performance)