Administrator (Senior Regulatory Technical Support Officer)

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry is expanding with a growing population, a buoyant and increasing private rented sector. A key strategic priority for the Council is to therefore keep residents safe and tackle poor housing conditions.

Property Licensing and Housing Enforcement responds to complaints in the Private Rented Sector and implements the Mandatory and Additional HMO licensing schemes to deal with issues caused by the poor management of privately rented HMO properties. These services and schemes offer an opportunity to work in a busy high-profile environment dealing with improving standards of privately rented properties across the city.,

• Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action.


• Undertaking data input and document production using the range of systems in use within Regulatory Services.


• Working with the Property Licensing Team Leaders to ensure publicly accessible data is displayed correctly in a timely manner.


• Inputting data onto software and updating records.


• Regularly communicating with members of the wider team and customers to deliver an excellent service.


• Taking care of the admin side of our service, including maintaining IT systems, retrieving information as requested and ensuring that information is kept up to date.


• Assisting with the development of IT systems and workflow processes within the regulatory service.
  
  If you are motivated, professional in your approach and have adept organisational skills then Coventry could be the place for you!, Is self-motivated - most work will be carried out from home.


• Can take responsibility for their workload and prioritise according to the service needs, making sure that performance targets are met.


• Has the ability to record and provide information with accuracy.


• Is computer literate and is confident using various IT systems.


• Can support officers to ensure deadlines are met and delays in the system are minimised.


• Has good literacy and numeracy skills to assist with the production of a variety of correspondence.


• Can produce, analyse, and interpret reports using a variety of IT applications.
  
  In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.


Our Values are:

• Open and fair: We are fair, open, and transparent.


• Nurture and develop: We help and encourage everyone to be their best and do their best.


• Engage and empower: We talk and listen to others, working together as one.


• Create and innovate: We embrace new ways of working to continuously improve.


• Own and be accountable: We work together to deliver the best services for our residents.


• Value and respect: We put diversity and inclusion at the heart of all we do., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.


We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies