3rd Line Support Engineer

We are currently seeking a technical superstar, ideally with a background of working within an MSP

To join a dedicated and passionate team where IT is more than a service; it's a partnership

If you're looking to take that next step in your IT career, read on to find out more!

As a 3rd Line Support Engineer your responsibilities will include:

• Providing technical and operation guidance to engineers, acting as a mentor/role model


• Configuring and troubleshooting switches, firewalls and routers including Cisco


• Advanced troubleshooting of Windows Servers and endpoints, including Windows 10/11


• Microsoft 365 administration, including Intune, MDM & Conditional Access


• Working with Hyper-V and advanced TCP/IP, LAN, WAN, and VPN troubleshooting


• Building strong relationships with customers
  
  Do you have experience as a 3rd Line Support Engineer with exceptional customer service skills?, A minimum of 3 years' experience working in a 3rd Line Support Engineer position


• Prior experience of working for a Managed Service Provider is preferred


• A UK Driver's Licence with access to own vehicle


• Experience in networking and infrastructure management, including WAN/LAN & VLANs


• Proficient in Windows Server management, virtualization technologies & Microsoft 365


• Operate with urgency, be reactive, and proactive and can think outside the box
  
  In return, the successful 3rd Line Support Engineer will receive a salary of £40,000 - £45,000 per annum, plus excellent company benefits and perks including:



• 25 Days hols + Bank hols


• Hybrid working


• Access to Training and Paid for Certifications